About Student Services

Student Services is a unit within the university administration with about 50 associates. Student Services consists of five different areas of activity: Admissions Office, Degree Evaluation Office, Student Records Office, Student Health Service, and Student Support and Guidance.

Our mission statement is:

"With a student focused perspective and by providing good service, having the right skills and maintaining high quality, we create the best opportunities for the student's path through the university."

Our activities mainly concerns students, prospective students, and staff at the university departments, faculties and units within the administration. We also represent Umeå University in national and international networks and reference groups.

Our main areas of responsibility are:

  • Education administrative processes
  • System administration
  • Health promotive support for students
  • Issuing degree certificates for higher education within all levels
  • Processing and decision making on transfer of credits
  • Administration of the courses and programmes offered in the joint admissions database for higher education in Sweden (NyA)
  • Coordination of study support for disabled students
  • Organising the national university aptitude test implementation in Västerbotten (Högskoleprovet)
  • To function as the university's broad entry for questions about studies
  • Providing of general study guidance
  • Admission to first- and second-cycle courses and programmes

We are also responsible for:

  • Secretariats for the Degree Board and the Admission Board

We also assist:

  • The university lawyer at harassment cases where the exposed person is a student
  • With consultative support for departments, administration units, students' unions and faculties
  • The Planning, Budget and Quality Office with basic data for statements of activities and annual reports 
  • The Communications Office with basic data for marketing and student recruitment 
  • The University Management with statistics and preparation of other data for decision-making, also with project managers/participants
  • The Ladok consortium with required skills

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Contact us

Call 090-786 50 00 or write in our contact form.